| 酒店名称 Hotel Name： | ||||||
| 地址 Address： | ||||||
| 入住日期 Arrival Date： | ||||||
| 离开日期 Departure Date： | ||||||
| 酒店综合评价Hotel Overall Evaluation： | ||||||
| 入住房间情况 | 暗访结果1 | 暗访结果2 | 暗访结果3 | 暗访结果4 | 暗访结果5 | |
| 你所入住房间情况 Type of specific room you occupied: | 标准间 Standard room | |||||
| 套间 Suite room | ||||||
| 总统套房 Executive suite | ||||||
| 房间号 Room number | ||||||
| 超大床 King-sized bed | ||||||
| 双人床 Double bed | ||||||
| 单人床 Twin bed | ||||||
| 评价项目 | 分值（10分制） | |||||
| 评价项目evaluate this Hotel on | 入住准确率 Accuracy of reservation | |||||
| 入住手续办理速度 Check –in speed | ||||||
| 整洁度及服务Cleanliness and servicing | ||||||
| 入住房间情况 Your room during stay | ||||||
| 退房手续办理速度 check –out speed | ||||||
| 房间价格 Value of room for price | ||||||
| 整体服务水平 Service overall | ||||||
| 员工服务态度 Staff attitude | ||||||
| 电话网布局 Telephone rings in all areas | ||||||
| 对服务人员的评价 service | 预订人员 reservation staff | |||||
| 前台员工 Front desk clerk | ||||||
| 行李员 bell staff | ||||||
| 客房工作人员 Housekeeping | ||||||
| 接线员 Telephone operators | ||||||
| 礼品店员工 Gift shop staff | ||||||
| 游泳池员工 Pool staff | ||||||
| 高尔夫球厂员工 Golf staff | ||||||
| 网球场员工 Tennis staff | ||||||
| 停车场员工 Valet parking staff | ||||||
| 温泉疗养区员工 Spa staff | ||||||
| 礼宾部 concierge | ||||||
| 送餐服务 Room service | ||||||
| 酒店大厅走廊评价 hallways and lobby | 走廊通达性 Hallways were free of trays etc | |||||
| 大厅家具 Condition of furniture in lobby | ||||||
| 大厅装饰 Lobby decor | ||||||
| 房间装饰 room decor | ||||||
| 鲜花摆放 Fresh flowers | ||||||
| 卧室及浴室评价 bedroom and | 浴室整洁度 Overall cleanliness of bathroom | |||||
| 浴盆和瓷砖的整洁度 Cleanliness of tub &tile | ||||||
| 闲置区整洁度 Cleanliness of vanity area | ||||||
| 浴巾和毛巾是否充足 Sufficient bath towels & washcloths | ||||||
| 卧室的整洁度 Overall cleanliness of bedroom | ||||||
| 被褥条件 Condition of comforter | ||||||
| 地毯条件 Condition of carpet | ||||||
| 家具条件 Condition of furniture | ||||||
| 正确供给 Properly supplied | ||||||
| 设备条件 Condition of equipment | ||||||
| 酒店的维护及保养 maintenance And upkeep | 整体维护 Overall maintenance | |||||
| 地面情况 Condition of grounds | ||||||
| 大厅情况 Condition of lobby | ||||||
| 走廊情况 Condition of hallways | ||||||
| 房间情况 Condition of room | ||||||
