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陶宁文 澄江抚仙湖希尔顿酒店总经理

  

 


        自1985年加入工作至今,投入旅游饭店业已有30余年。具有丰富的工作经验和先进的管理理念,对待工作极高的热情和敬业精神,在同行业界获得一致好评,为当地旅游事业的蓬勃发展做出了一定的贡献,在担任酒店总经理的同时兼任国家旅游局旅游星级饭店评定委员会星评员、山东省旅游饭店智库专家、云南省旅游饭店业协会特邀副会长、曾任四川省阿坝州人民代表大会人大代表、四川省旅游饭店业协会副会长、四川省旅游局旅游星级饭店评定委员会星评员、山东省旅游饭店业协会副会长及星级饭店评定委员会星评员、国际主题酒店研究会副会长、金玫瑰国际酒店联盟副主席等职务。 勤奋好学,不断提升自我。在工作之余完成了西南财经大学金融证券和资本运营专业在职研究生的学业。全面掌握了酒店管理的相关知识。除了理论知识学习外,利用自己业余时间走访各地优秀酒店,考察学习,吸取国内外优秀酒店的先进管理理念。 业务熟练,经验丰富。熟练地掌握国际酒店的实际业务内容及操作规范,对于重要接待和VIP服务有独特的见解和管理方法。曾带领团队先后成功地接待了原中央军委主席胡锦涛、原中央军委主席江泽民、原政协主席贾庆林、原原中央政治局常委李长春、外交部部长李肈星、原国家旅游局局长何光伟 、国家旅游局局长李金早、原四川省省委书记杜青林等多位国家重要领导。 以结果为导向,以数据为依据,能够根据市场动态准确制定酒店经营方针、市场策略。所管理酒店圆满完成历年营业指标,优异的业绩和有效的管理深得业主及集团的赞赏与认可。对市场具有敏锐的洞察力,根据市场动态开创符合当下客户需求和项目:曾开创出了儿童主题客房、闺蜜主题客房以及摩拜主题客房等,推出多种美食节活动,在市场竞争加剧的情况下,开拓新的销售思路,丰富了酒店的经营项目,增加了酒店的收入。 具有高度的社会责任感。在追求效益的同时,不断追求社会效益。带领酒店员工开启节约新风尚----加强能源管理,减少开支。将节能降耗作为酒店的重点工作,向节约要效益。所管理的九寨沟喜****蚀缶频暝2012年荣获 “金叶级绿色饭店”称号,同年,本人也获评“低碳人物”的荣誉称号。积极地投身社会公益活动,关心社区,对当地公益事业做一些贡献。曾为方舟孤儿院的儿童进行资金与物品的捐助。节假日带领酒店员工去探望孤儿儿童。每年春节与酒店员工一同探望孤寡老人,进行物资捐助和精神关爱。 在人员管理中,坚持以人为本的宗旨,以品牌为核心,以文化为风骨的经营理念。在管理职业生涯中,努力为员工提供良好的福利待遇,更注重为员工提供广阔的发展平台,所管理酒店人员流失率27%左右,远远低于市场平均水平,并且培养了数名高层管理人员。
        Since 1985, I have been working in the tourism hotel for more than 30 years. With rich work experience and advanced management concepts, extremely high enthusiasm and dedication to work, I have won unanimous praise in the industry of peers, making certain contributions to the booming development of local tourism industry. While served as general manager of China national tourism administration, star rating of the hotel evaluation committee member of tourism, tourist hotel in shandong province, a think-tank experts, vice President of yunnan tourism hotel industry association invited, a former aba prefecture of sichuan province people's congress, China's National People's Congress on behalf of tourism hotel industry association, vice President of sichuan, the travel of the sichuan provincial tourism administration, star rating of the hotel evaluation committee member, shandong tourist hotel industry association, vice chairman and star rating of the hotel evaluation committee member, international research association, vice President of theme hotel, golden rose international hotel association, vice chairman of position. Diligent and eager to learn, constantly improve myself. In my spare time, I completed the study of financial securities and capital operation in southwest university of finance and economics. A comprehensive grasp of hotel management related knowledge. In addition to the study of theoretical knowledge, I used my spare time to visit excellent hotels, study and absorb advanced management concepts of excellent hotels at home and abroad. Skilled in business and experienced. I have a good command of the actual business content and operational standards of international hotels, and have unique insights and management methods for important reception and VIP services. Who lead the team has successfully received the original of the central military commission chairman hu jintao, the original of the central military commission jiang zemin, the former top political advisor jia qinglin, the original of the standing committee of the political bureau of the central committee li changchun, foreign minister li 肈 star, former director general of China national tourism administration, guang-wei he, the national tourism administration bureau chief, former secretary of CPC sichuan province east du qinglin and so on a number of national important leadership. Results oriented and data based, can accurately formulate hotel management policies and marketing strategies according to market dynamics. The management of the hotel has successfully completed the business targets over the years, outstanding performance and effective management won the appreciation and recognition of the owners and the group. To the market with keen insight, according to the market dynamic set can meet the demand of the customers and projects, had started out of the children's theme rooms, girlfriends subject guest room and the worship theme rooms, etc., to launch a variety of food festival, in the case of market competition, open up new sales ideas, enrich the hotel management project, increase the income of the hotel. High sense of social responsibility. In the pursuit of benefits, the continuous pursuit of social benefits. Lead the hotel staff in the new mode of saving - strengthening energy management and reducing expenditure. Take energy saving and consumption reduction as the key work of the hotel. The sheraton jiuzhaigou hotel under our management was awarded the "golden leaf green hotel" title in 2012, and in the same year, I was also awarded the honorary title of "low-carbon person". Actively participate in social welfare activities, care about the community, and make some contributions to local public welfare. Donated money and goods to children in the ark orphanage. Take hotel staff to visit orphans and children during holidays. Visit lonely old people together with hotel staff for material donation and spiritual care every Spring Festival. In personnel management, adhere to the purpose of people-oriented, brand as the core, culture as the integrity of the business philosophy. In the management career, I made great efforts to provide good benefits for the employees and paid more attention to providing a broad development platform for them. The turnover rate of the hotel staff under my management is about 27%, which is far lower than the average level of the market, and I have cultivated several senior managers.

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