吴玛丽女士现任新侨诺富特酒店总经理。
她来自新加坡，但生命中一半多的时间都是在中国度过的。吴玛丽女士见证了北京及上海两大城市巨大的发展及变化。
作为一位名副其实的工作狂，吴女士对许多部门经理及员工都给予过培训及指导，让他们受益匪浅并在不同的跨国公司担任重要职位。
吴女士不仅言出必行，而且真正践行了雅高价值观：信任、尊重、创新、绩效、进取精神。提供指导、培训及激励他人，是她的本色。
过去的三年里，吴女士不仅使饭店超额完成预算指标，平均出租率达到85%-95%，平均房价、可租房平均收入及利润均得到稳速增长，在首旅及雅高两大管理集团创下新高，更让饭店获得殊荣，被TTG旅业报评选为“北京最佳中档酒店”。
吴女士努力提高及升级饭店产品，力争向客人提供更好的体验。尽管日常工作繁忙，吴女士总会抽出时间与客人互动，确保客人无论在饭店住宿或用餐都有一个愉快的体验。
除了向员工提供专业的培训及良好的工作氛围，吴女士激励及引导员工为客人提供高质量的客户服务，因为吴女士相信“员工满意，客人才会满意”，同时授权员工做决策以更好地处理问题。在中国保持良好的人际关系是职业生涯取得成功的关键，同时也是经营取得成功的关键。
Ms. Wu is the general manager of novotel novotel.
She came from Singapore, but spent more than half of her life in China.
Ms wu witnessed the great development and change of Beijing and Shanghai.
As a real workaholic, Ms. Wu has trained and mentored many department managers and employees, who have benefited from the experience and held important positions in different multinational companies.
Ms wu not only delivers her words, but also practices the values of accor: trust, respect, innovation, performance and enterprising spirit.
Providing guidance, training, and motivating others is what she is.
For the past three years, ms wu make indicator overfulfilled budget hotel, not only the average occupancy rate of 85% - 85%, average housing prices, the rent average revenue and profits to get steady speed growth, in the Beijing capital tourism and accor management group to record highs, and won more restaurant, by TTG travel newspaper voted "best mid-range hotel Beijing.
Ms wu strives to improve and upgrade the hotel's products to provide a better experience for customers.
Despite the busy schedule, Ms. Wu always takes time to interact with guests to ensure that guests have a pleasant experience, whether they stay in a hotel or have a meal.
In addition to the staff to provide professional training and good working environment, ms wu, motivate and guide employees provide high quality customer service for the guest, because ms wu believes that "employee satisfaction, the guest satisfaction", at the same time authorized employees make decisions to better deal with the problem.
Maintaining good relationships in China is the key to a successful career and the key to success in business.
